88% resolved. 22% stayed loyal. What went wrong?
That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.
Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.
Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.
If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.
Last week's funding rounds report (ending March 30, 2026) shows a dip in activity compared to the prior week, with notable concentration in AI-driven startups across healthcare, fintech, cybersecurity, and enterprise SaaS. Key patterns include heavy investor focus on AI orchestration (e.g., adonis, Doss), automation platforms (e.g., Glimpse, Zalos), and infrastructure for emerging tech like space and energy (e.g., CisLunar Industries, Ateios Systems).
Sector Trends
AI dominates US rounds (e.g., BrainGrid, Conntour, Granola), appearing in healthcare (Dimer Health, Thesis Care), productivity tools (Littlebird, Highlight AI), and defense (Shield AI). Sustainability and biotech also feature prominently (Helix Earth, Endogenex), alongside niche plays in drones (Zipline) and legaltech (Harvey, Steno). UK rounds emphasize biotech/wellness (bioniq) and robotics (Stateful Robotics); India highlights spacetech (Bellatrix Aerospace) and EVs (Euler Motors).
Regional Comparison
US leads decisively, followed by India (17 rounds) and smaller European hubs like UK/Switzerland. Compared to prior weeks—e.g., March 24, March 17—this week mirrors a selective VC shift toward high-impact AI/healthcare, but with less volume than peaks like October 21, 2025's surge.
Insights
Trends suggest maturing investor caution post-2025 highs (Feb/March 2026 reports), prioritizing scalable AI over broad dispersion. Mega-rounds in established players (e.g., Polymarket, Shield AI) indicate consolidation.
Conclusion: AI/healthcare resilience persists amid cooling, signaling strategic bets for 2026 growth.
Last week's funding rounds
134 funding rounds, -4% from last week.

Number of funding rounds - March 30, 2026 by Parsers VC
Total raised $7.88 billion, -31% since last week

Total raised $, bln - March 30, 2026 by Parsers VC
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Funding rounds in United States
58 funding rounds, total raised $5.7B
adonis (An AI orchestration platform for Revenue Cycle Management (RCM) in healthcare) Raises $40M Series C Round #SaaS #AI #Automation #Fintech #Healthcare
Ateios Systems Raises $7.25M Series A Round #Battery #Manufacturing #Technology #Electronics #EnergyTech #Battery #Manufacturing #Technology #Electronics #EnergyTech
BlueFlag Security (Provides an identity-centric SDLC security and governance platform) Raises $16.5M Series A Round from Maverick Ventures #Cybersecurity #DevSecOps #Identity #Platform #SaaS
BrainGrid (AI Product Planner for non-technical builders, enabling idea-to-product realization) Raises $1M Pre-Seed Round from Menlo Ventures #ProductManagement #NoCode #AI #Software #SaaS
Budderfly, Inc. (Provides Energy-as-a-Service, upgrading energy systems for businesses without upfront costs) Raises $550M #Sustainability #Energy #Fintech #IoT #SaaS
Cambridge Mobile Telematics (Provides AI-driven telematics solutions for safer mobility and crash prevention) Raises $350M from Allianz X, TPG #Automotive #AI #Telematics #RoadSafety #IoT
CisLunar Industries (Develops power hardware and software for the growing space industrial economy) Raises $2.6M Seed Round from Stout Street Capital #Energy #Aerospace #SpaceTech #Software #Hardware
Clasp (Provides a retention-driven recruitment platform focused on reducing student debt) Raises $20M Series B Round from Crosslink Capital, Digitalis Ventures #EdTech #Healthcare #HRTech #Recruitment #SaaS
Conntour (An AI video intelligence platform enabling natural language search of video feeds) Raises $7M Seed Round from General Catalyst, SVAngel, Y Combinator #Security #VideoAnalytics #AI #ComputerVision #DeepLearning
CurrentClient (A communication platform for financial advisors, offering compliant phone and messaging) Raises $1.25M Seed Round #B2B #Communication #Compliance #Fintech #SaaS
Dash0 (Provides an agentic observability platform built on OpenTelemetry for engineering teams) Raises $110M Series B Round from Accel Partners, July Fund, DTCP, Balderton Capital at $1B Valuation #Cloud #AI #SaaS #Observability #DevOps
Dimer Health (AI-driven platform improving post-discharge care and reducing hospital readmissions) Raises $13.5M Series A Round from Team8 #AI #DigitalHealth #Healthcare #HealthTech #SaaS
Doss (AI-powered operations platform for ERP-integrated workflows) Raises $55M Series B Round from General Catalyst, Greyhound Capital, Madrona Venture Group #ERP #Automation #AI #SupplyChain #SaaS
eMed Digital Healthcare (A digital healthcare company offering GLP-1 weight management, test-to-treat, and AI solutions) Raises $200M Series A Round at $2B Valuation #DigitalHealth #AI #Wellness #Telemedicine #Healthcare
Endogenex (Develops a minimally invasive procedure targeting cellular pathology in the duodenum to treat metabolic diseases) Raises $50M Series C Round #MedicalDevice #Biotech #Diabetes #Healthcare #Innovation
Epic Microsystems (Develops power delivery systems for artificial intelligence infrastructure) Raises $21M Series A Round from Intel Capital #Semiconductors #AI #Datacenters #Hardware #Power
Flourish Care (A maternal healthcare platform improving outcomes and reducing costs with doula networks) Raises $5.7M Seed Round from Collide Capital, Create Health Ventures, Slater Technology Fund, Capita3, Zeal Capital Partners, Symphonic VC #Healthcare #DigitalHealth #Wellness #SaaS #Maternity
Glimpse (Uses AI to automate dispute resolution between brands and retailers, recovering revenue lost to invalid deductions) Raises $35M Series A Round from Y Combinator, a16z, 8VC #Fintech #RetailTech #SaaS #AI #Automation
Granola (AI-powered note-taking app for transcribing and enhancing business discussions) Raises $125M Series C Round from Lightspeed Venture Partners, Kleiner Perkins, Spark Capital, Index Ventures at $1.5B Valuation #Productivity #NoteTaking #Collaboration #AI #SaaS
Polymarket. (A platform for prediction markets, enabling users to trade on the outcome of future events) Raises $600M #Web3 #Blockchain #Fintech #PredictionMarkets #Trading
Funding rounds in United Kingdom
6 funding rounds, total raised $205M
Allday Goods (Crafts colourful, chef-quality kitchen knives from recycled plastic) Raises $1.03M #Recycling #Sustainability #ConsumerGoods #Design #Kitchenware
bioniq (Provides personalized vitamin recommendations based on blood analysis) Raises $150M #BioTech #AI #Wellness #PersonalizedNutrition #HealthTech
Epoch Biodesign (Develops enzymatic recycling technology for nylon 6,6, enabling circularity in materials) Raises $12M from KOMPAS, Leitmotif #Biotech #Chemicals #Materials #Recycling #Sustainability
Eunice AI (Builds due diligence infrastructure for regulated markets using AI) Raises $8M Seed Round from Openspace Ventures, Moonfire, Speedinvest #FinTech #DueDiligence #AI #SaaS #Regtech
Origin (AI-powered platform for enterprise benefits intelligence, optimizing global employee benefits spending) Raises $30M from Acadian Ventures #Benefits #Fintech #HRTech #SaaS #AI
Stateful Robotics (Develops embodied AI for robots, enabling long-term intelligence and adaptation) Raises $4.8M Pre-Seed Round from Amadeus Capital Partners, Oxford Science Enterprises #Automation #Logistics #Robotics #Software #AI
Funding rounds in India
17 funding rounds, total raised $335M
Bellatrix Aerospace (Develops advanced electric & chemical propulsion systems for satellites of all classes) Raises $20M Series A Round from 35 North Ventures #Aerospace #Engineering #Manufacturing #Propulsion #Spacetech
CanvaLoop Fibre (Transforms agricultural waste into textile-grade fibres using proprietary technology) Raises $1.5M #Manufacturing #Biomaterials #AgTech #Textiles #Sustainability
Cashify (An omnichannel retailer of used consumer electronics, offering buyback and resale services) Raises $208.6K IPO Round #E-commerce #ConsumerElectronics #UsedGoods #Retail #Omnichannel
cure.fit (cult.fit) (Provides fitness-related services, both online and offline, including workouts and retail) Raises $47M from Temasek Holdings #Fitness #Health #Retail #Technology #Wellness
Digit Insurance (An insurtech company providing insurance solutions) Raises $44.55M #Technology #Digital #FinTech #Insurance #Insurtech
Elmed Life Sciences Private Limited (Develops probiotic & biological solutions for animal, aquaculture, agriculture, & human health) Raises $25M Series A Round from NABVENTURES, Susquehanna International Group, A91 Partners #B2B #Agriculture #Probiotics #Healthcare #Biotech
Euler Motors (Builds electric three- and four-wheeler cargo vehicles for last-mile logistics) Raises $77M Series E Round from Lightrock #CommercialVehicles #Automotive #Manufacturing #Logistics #EV
HFCL Limited (Designs, manufactures, and supplies telecommunications equipment and optical fiber cables) Raises $182K #Manufacturing #Defense #Telecom #OpticalFiber #Networking
Kidbea, India's Best Bamboo Plant based Kids Wear Brand (A sustainable kidswear brand focused on comfortable and eco-friendly clothing) Raises $3.48M Series A Round #Sustainable #E-commerce #Fashion #Kidswear #Retail
Metafin (Provides financing for solar systems to households and rural MSMEs in India) Raises $10M Debt Round #Solar #Fintech #ImpactInvesting #India #RenewableEnergy
Novelty Wealth (AI-powered wealth management platform for Indian investors offering unbiased financial guidance) Raises $1.4M Seed Round #AI #Finance #Fintech #Investment #Wealthtech
Pristine RLHF & SFT data (Builds high-accuracy AI systems for enterprises and frontier model labs) Raises $25M Series A Round from NABVENTURES, Susquehanna International Group, A91 Partners #DataScience #Automation #AI #MachineLearning #Enterprise
Proxgy (Provides IoT solutions, connecting the physical and digital worlds) Raises $1.5M #DeepTech #Connectivity #Technology #Solutions #IoT
Rocketlane (A B2B SaaS platform for client project delivery, specializing in professional services automation) Raises $60M Series C Round from Insight Partners #Automation #AI #SaaS #ProfessionalServices #B2B
SEDEMAC Mechatronics (Develops and manufactures automotive components, specializing in sensors and safety systems) Raises $776.5K #Engineering #Automotive #Technology #Sensors #Manufacturing
Stable Money (Offers fixed deposits and corporate bonds via a licensed online platform) Raises $15M from Peak XV Partners #Wealthtech #Bonds #Finance #FinTech #Investment
Uncia Technologies Private Limited (Provides AI-led lending software for banks and NBFCs) Raises $3M #Fintech #Lending #SaaS #AI #Cloud
Funding rounds in Switzerland
6 funding rounds, total raised $282M
Funding rounds in Canada
4 funding rounds, total raised $593M
Funding rounds in Sweden
6 funding rounds, total raised $62M
Funding rounds in Italy
3 funding rounds, total raised $82M
Funding rounds in Germany
3 funding rounds, total raised $66M
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